User Photos Size Error

Administration
1

Hi team,

I have been trying to upload photos of our students and staff, without any success so far. I have resized all of the photos to 360 x 480px and triple checked that they are correct (file size is 70KB). I have even tried to size them at 240 x 320px, I have tried JPG, and PNG file types.

I am running v11 core on a Synology NAS running Web Station (php and mysql) and phpMyAdmin (MariaDB). I’m an absolute nubie with databases and web servers.

I suspect I am doing, or not doing, something really obvious. Any assistance is greatly appreciated.

Cheers,

Dennis

2

Dennis,

The size should be 240 x 320px, plus or minus around 5% on each dimension. JPG and PNG should both be fine.

Is it just the images causing issues, or are all file uploads causing issues. You could test this by uploading a file to Learn > Resources.

I suspect it is the latter, and perhaps your web server does not have write permissions for the /uploads folder.

Thanks,

Ross

3

Hi Ross,

Thanks for your advice. It is indeed a permissions issue. I have corrected the permissions and I can now upload images.

Cheers,

Dennis

4

Dennis,

Perfect, glad to hear it worked. In v12 there is a bulk photo importer, which should make this an easier proposition.

Thanks,

Ross

5

Yes size should be 240 x 320px I have uploaded many pictures of this size and it has uploaded successfully.