Unable to edit some of the templates in the template builder and cannot do drop and drag

Administration
1

Dear Gibbon Community,

Hope everybody is safe and doing well.

We currently have DNS issue going on, will this affect the editing of report templates?

I did try to duplicate a report template, try to edit some codes, cleared cache and try to preview but no changes was made. I cannot also do drop and drag of the templates.

Please advise if there’s something I need to check or do to solve this.

Thank you very much!

Kind regards,
Chellie

2

Hi Chellie,

Unfortunately with the DNS error it looks like I cant access your system to check these out. Are you able to give a shout by email when it’s fixed and I’ll take a look. Sounds like maybe a file permission error.

Thanks!
Sandra

3

Hi Sandra,

Yes our DNS issue has been fixed. I also did drop you an email. I can now edit codes and do drop and drag on the templates.

Thanks so much!
Chellie