Unable to change username and Student ID due to error of Already in Use but not actually in use

Administration
1

Dear Team,
Hi, I am trying to change some students usernames and Student ID which was mistakenly incorrect but when I edit Username or Student ID it gives error of Username or Student ID Already in use but there is no such case I am entering new Unique Usernames and SID which are not in system .

Please look into the matter.

Thanking in advance.

Best Regards,
Ghulam Abbas

2

Hi Ghulam, is the error you are seeing a front-end error (e.g. live form validation as you are typing) or back-end (e.g. after you press submit, and the page reloads)? Thanks! Ross.

3

Hi @admin It is a front-end error (e.g. live form validation). as it says Username Already in use. same is the case with Student ID.

4

Hi Ghulam,

OK, that is good to know, thanks. Is it possible that the username is in use by a user whose status is not Full, but either Left or Expected? As such you might not see them as a user of the system, but behind the scenes they still are. Such a user will still be visible under Admin > User Admin > Manage Users, if you wanted to try and search by username there.

I’ve tested this locally on my side, and cannot replicate the issue.

Thanks,

Ross