Trouble getting Modules working (Error 500)

Administration
1

I’m using Gibbon via a shared hosting provider, installed through Softaculous.

There are a few modules I’ve installed because I was interested in getting them working. I’ve installed Reporting, Data Admin, Query Builder, and Policies.

When trying to use the modules, I am getting an error 500 each time. With Data Admin, it happens when I try to download the sample files. With Reporting it happens when I try to sdfuse the Generate PDF function, but checking my server error log I’m also getting errors when using admin_design.php, which make sense as it did not appear to be saving my changes there. With Query Builder it happens as soon as I try to execute a query. With Policies it happens as soon as I try to use the submit button.

Based on reading through here, I looked at permissions settings. All folders (Modules and all folders contained within it) were 0755, but files within folders were 0644. I don’t know if this is normal, but I figure it can’t hurt to include it.

Here are the errors I’m getting from the easiest to find log function (I replaced the IP, database directory, and sever address):
[Tue Sep 04 02:02:35.185366 2018] [:error] [pid 3013079:tid 140699483756288] [client IP:61761] SoftException in Application.cpp:631: Directory “/home/db/serveraddress/modules/Query Builder” is writeable by group
[Tue Sep 04 02:02:33.558410 2018] [:error] [pid 3016950:tid 140699452286720] [client IP:61759] SoftException in Application.cpp:631: Directory “/home/db/serveraddress/modules/Query Builder” is writeable by group
[Tue Sep 04 01:32:05.657042 2018] [:error] [pid 3013079:tid 140699294938880] [client IP:61279] SoftException in Application.cpp:631: Directory “/home/db/serveraddress/modules/Query Builder” is writeable by group, referer: https://serveraddress/index.php?q=%2Fmodules%2FQuery+Builder%2Fqueries_add.php&search=&sidebar=false
[Tue Sep 04 01:29:40.892419 2018] [:error] [pid 2999549:tid 140699336898304] [client IP:61208] SoftException in Application.cpp:631: Directory “/home/db/serveraddress/modules/Reporting” is writeable by group, referer: https://serveraddress/index.php?q=/modules/Reporting/pdf.php&studentID=&reportID=1&schoolYearID=024&yearGroupID=006&rollGroupID=00001&classID=
[Tue Sep 04 01:29:34.627236 2018] [:error] [pid 2994120:tid 140699504736000] [client IP:61202] SoftException in Application.cpp:631: Directory “/home/db/serveraddress/modules/Reporting” is writeable by group, referer: https://serveraddress/index.php?q=/modules/Reporting/pdf.php&studentID=&reportID=1&schoolYearID=024&yearGroupID=006&rollGroupID=00001&classID=
[Tue Sep 04 01:29:01.296563 2018] [:error] [pid 2999549:tid 140699494246144] [client IP:61201] SoftException in Application.cpp:631: Directory “/home/db/serveraddress/modules/Reporting” is writeable by group, referer: https://serveraddress/index.php?q=/modules/Reporting/admin_design.php
[Tue Sep 04 01:29:01.124877 2018] [:error] [pid 3013079:tid 140699410327296] [client IP:61200] SoftException in Application.cpp:631: Directory “/home/db/serveraddress/modules/Reporting” is writeable by group, referer: https://serveraddress/index.php?q=/modules/Reporting/admin_design.php
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2

Hi Ernest!

Sounds like you’ve already taken the most logical steps to narrowing down this error :+1: It does seem to be server config related, based on your description.

A couple other steps that may help:

  • Check the System Admin > System Check page to see if there are any PHP extensions missing
  • Perhaps run the chmod an extra time with -R, the error message seems to indicate a group permission which shouldn’t be set when using 0755/0644 (SuPHP related? https://softaculous.com/docs/SuPHP_Settings)
  • Are there any other errors showing up in the log?

Let us know what you find out.

3

I finally had a chance to follow up. I couldn’t run chmod (my Softaculous looks different from that one, and doesn’t have settings). However I could open my host’s File Manager and manually (ugh) go through the relevant modules and set permissions to 755 anywhere they were not.

It seems to have fixed it!

4

Glad to hear you got it working! Changing it all manually doesn’t sound fun :sweat_smile:

5

I mean, I could do the entire contents of a folder at once, but not recursively.