Hi @admin or @ross,
I’ve tagged both of you because I’ve noticed your high level of activity and response rate on this forum.
Recently, I’ve encountered a deadly issue which I need to find a fix for ASAP! I am the Supervisor of an educational institution and I DID NOT expect to run into such of an issue in the middle of this instructional week.
I changed the web host of the website from my personal VPS to a NameCheap Shared Hosting plan. I exported a copy of the database, and when I installed the new copy of Gibbon (just to let you know, I ALWAYS use Softaculous), I uploaded the database and everything worked fine. I was able to find student accounts, enrol, unenrol present students, and much more ON THE NEW WEBSITE LIKE IT WORKED ON THE OLD ONE (and point to note - there are 100+ students who have already been using Gibbon for 2-3 weeks, so I really don’t want anything to be messed up on their end).
The HUGE problem is: When new students create their application, I CANNOT:
- Edit the application form in the “Manage Applications” page. - it tells me “the record does not exist” - and this is important because I need to set them to specific roll groups so they can be automatically enrolled into courses assigned to the roll groups
- View the student account after I would have approved/accepted their applications to edit it.
- On the acceptance page with the username, password, etc. I am seeing “Parent 1 could not be linked to family!” and “Student could not be linked to family!”.
What I think the problem is:
When I looked at the page that tells me the username and password of both students and parents when they were accepted, I saw this:
I remembered on the old host when I used to accept applications, the student will be given their unique person ID but since I switched to a different host, that isn’t working…
Help me please. I need FIXES and not suggestions.