Reports Templates missing

I just installed a new site v21.0.01 and no templates showing up under Core? I’m wondering why there’s nothing there? Another installation has the Core templates.


Hi Tieku, I’ve encountered this too. Try and go to Assess > Reports > Template Builder and then click on Manage Assets:

And then Scan Asset Directories :

Does that help?


Perfect! That did it. Thanks

for me even when I click on scan asset directories it does display the core template

Hi Endale,

Perhaps double-check the file permissions on the modules/Reports/templates folder. If the server does not have access to see these files then perhaps this is why the scan assets is not working. Something like 0755 or 0750 should work.

Hello, this is an old thread, but we’ve fixed an issue where Windows systems were not scanning assets properly, if this sounds like it might be related to your issue, here is the fix here, which is part of v23 but can be applied to your codebase in the same files:

Hi Sandra. I have spent weeks now try to use the patch, examining the code and tinkering. i dont know what iam doing wrong. This is even with core23.0. The upload folder starts off empty but even after the patch… nothing.
I tried an absolute path on the glob function that seems to read the list of files but other than that nothing

Hi Mulle, this sounds frustrating, I wish I had more experience with your platform to give specific advice! :persevere: I had heard in the past from another developer that it might be related to the directory separator being a backslash instead of a forward slash.

@rclark Did the fix we made previously work, or did you need to make more changes to get it working for Windows?

Hi @mulle sorry for the slow response. I was only able to fix it by digging around in the reports module and finding all references to directory separators (or the use of ‘/’) and replacing that with ‘\\’. I’ve since lost the exact changes to the specific files. If you’re still having issues, I can look into it.