Registered parent not receiving email

[calx]

I have a problem I need help with.

Parents who already have a user account and had children in school last year are registering their children again by logging into Gibbon and registering them. They do not need to create a new account.

When I go to “Manage Applications” and approve their request, there is no option to select that parents receive an email—only students. Please see screenshot a.png.

However, if parents do not have an account and register their children, when I go to “Manage Applications” and approve their request, there is an option for parents to receive an email. Please see screenshot b.png.

I would like someone to explain how I can configure the system to also have the option for parents to receive an email if they are already registered.

[sandra]

Hi @calx Generally, this wouldn’t be an option because the parent already has login details, so there would be no need to send them an email with their login details. You could manually trigger this for a given application under Edit Application in the Process tab, there is an option to manually send any of the automatic emails.

[calx]

My apologies. I asked the wrong question. The correct question would be: "Registered parent not receiving Application Form Confirmation email.