Login Problems after v30 installation

Developers
1

Hi, After installing version 30 through Softaculous on Cpanel and trying to login as Admin I encountered the following error message:
Oh no!

*Something has gone wrong: the Gibbons have escaped!

An error has occurred. This could mean a number of different things, but generally indicates that you have a misspelt address, or are trying to access a page that you are not permitted to access. If you cannot solve this problem by retyping the address, or through other means, please contact your system administrator.*

After searching the forum, all I could get is to look in the Error log. This following is what I found there. Please look at it and help to resolve this please:

[16-Jan-2026 11:22:38 UTC] PHP Warning: session_start(): Failed to read session data: user (path: /var/cpanel/php/sessions/alt-php82) in /home2/ncasi/public_html/ncasiportal/src/Session/SessionFactory.php on line 80
[16-Jan-2026 06:22:38 America/New_York] PHP Fatal error: Uncaught InvalidArgumentException: Gateway delete method for gibbonSession must provide a primary key value. in /home2/ncasi/public_html/ncasiportal/src/Domain/Traits/TableAware.php:283
Stack trace:
#0 /home2/ncasi/public_html/ncasiportal/src/Auth/Adapter/AuthenticationAdapter.php(334): Gibbon\Domain\System\SessionGateway->delete()
#1 /home2/ncasi/public_html/ncasiportal/src/Auth/Adapter/AuthenticationAdapter.php(174): Gibbon\Auth\Adapter\AuthenticationAdapter->updateUserData()
#2 /home2/ncasi/public_html/ncasiportal/src/Auth/Adapter/DefaultAdapter.php(75): Gibbon\Auth\Adapter\AuthenticationAdapter->verifyLogin()
#3 /home2/ncasi/public_html/ncasiportal/vendor/aura/auth/src/Service/LoginService.php(73): Gibbon\Auth\Adapter\DefaultAdapter->login()
#4 /home2/ncasi/public_html/ncasiportal/login.php(109): Aura\Auth\Service\LoginService->login()
#5 {main}
thrown in /home2/ncasi/public_html/ncasiportal/src/Domain/Traits/TableAware.php on line 283

2

Hi @newcovenant

Thanks for sharing the logs. I checked the stack trace and this is a session initialisation issue on the server, which then causes the login crash. It seems that PHP fails to start/read sessions.

Some suggestions:

  1. In cPanel PHP settings, verify:
  • session.save_path points to a valid folder
  • folder exists and is writable by your account
  • open_basedir includes that session path
  1. Ensure PHP session handler is consistent after Softaculous install/upgrade:
  • keep default session settings, or
  • switch Gibbon to database sessions by adding in config.php → $sessionHandler = ‘database’;
  1. Confirm gibbonSession table exists in the database.
  2. Clear stale PHP session files and retry login.
  3. If still failing, ask hosting support to check why alt-php82 session directory is not readable/writable for your account.

Hope this solves your issue. Cheers.