How to restart installation?

Hey all, I’ve run into a handful of errors with installation and am finally returning to trying to fix it… but now the installer won’t let me start step 2! I get a generic “the gibbons have escaped” error page and this my php error log:

[Wed Jan 08 18:51:16.764230 2025] [php7:notice] [pid 32397] [client 50.251.236.77:0] Installer: Step 1: Using guid from $_COOKIE: ‘z228u30-hg6c-um33-2tc-bk8pyikfu8’
[Wed Jan 08 18:52:14.553754 2025] [php7:notice] [pid 32413] [client 50.251.236.77:0] Installer: Step 1: assigning random guid: ‘zyhy3yyj-89si-6ye0-nkmy-byn9s83uk08’, referer: Gibbon Installer
[Wed Jan 08 18:52:14.602118 2025] [php7:notice] [pid 32413] [client 50.251.236.77:0] Forbidden: \n#0 /nas/content/live/prlcpreschool/Gibbon/GibbonEduCore-InstallBundle/src/Install/Http/InstallController.php(323): Gibbon\Install\Http\NonceService->verify(‘91be479f90’, ‘install:locale’)\n#1 /nas/content/live/prlcpreschool/Gibbon/GibbonEduCore-InstallBundle/installer/install.php(103): Gibbon\Install\Http\InstallController->handleStepOneSubmit(Object(Gibbon\Session\Session), Array)\n#2 {main}, referer: Gibbon Installer
[Wed Jan 08 18:52:29.957126 2025] [php7:notice] [pid 11106] [client 50.251.236.77:0] Installer: Step 1: Using guid from $_COOKIE: ‘zyhy3yyj-89si-6ye0-nkmy-byn9s83uk08’, referer: Gibbon Installer
[Wed Jan 08 18:52:30.184560 2025] [php7:notice] [pid 32413] [client 50.251.236.77:0] Installer: Step 2: Using guid from $_COOKIE: ‘’, referer: Gibbon Installer
[Wed Jan 08 18:52:30.184655 2025] [php7:error] [pid 32413] [client 50.251.236.77:0] PHP Fatal error: Uncaught Exception: guid not found in environment. Please restart the installation. in /nas/content/live/prlcpreschool/Gibbon/GibbonEduCore-InstallBundle/src/Install/Http/InstallController.php:176\nStack trace:\n#0 /nas/content/live/prlcpreschool/Gibbon/GibbonEduCore-InstallBundle/installer/install.php(53): Gibbon\Install\Http\InstallController::guidFromEnvironment(Array, 2)\n#1 {main}\n thrown in /nas/content/live/prlcpreschool/Gibbon/GibbonEduCore-InstallBundle/src/Install/Http/InstallController.php on line 176, referer: Gibbon Installer

One note is to restart installation - how do I do that? I tried clearing cache/cookies and it threw the same error. Is there something else I’m missing?

Glad to hear you sorted this, it looks like either file permissions or incorrect folder structure. Please see the response here: New Issues - Can't Login - #2 by sandra