Help Desk : Problem in Check box in Edit Technician Group Screen

espsc_tecnologia · May 23, 2023, 7:41pm

HI,

In the Help Desk module, Edit Technician Group screen, when we click on a check box is always blank.
Help Desk v2.1.02

Thanks, Alessandra

sandra · May 29, 2023, 7:04am

Hi Alessandra,

Can you share a screenshot of your settings and some steps to reproduce the issue you’re seeing. Does it appear to affect all parts of this page? I am running Help Desk v2.1.02 but it seems to be working fine and I can click and save the checkbox state, so I wasn’t able to reproduce this error.

Thanks, Sandra

espsc_tecnologia · June 1, 2023, 6:08pm

Hi Sandra

Here’s the step-by-step screenshot. The state of the checkbox does not change. It’s always blank.
In the database, the change occurs correctly

Follow video to reproduce the issue
Video to reproduce the issue

Thanks, Alessandra