Erro no Falha ao enviar email de atualização. Opções . Esqueceu a senha?

General
1

Estou com erro no Falha ao enviar email de atualização. Opções . Esqueceu a senha?

erro1
erro11502×406 5.85 KB

erro2
erro21919×734 67.6 KB

Versão 27 e php 8.2

erro3
erro31345×666 90.3 KB

2

Hi @espsc_tecnologia Do other emails from the system work as expected? Also, one thing to note is that if your email address is not unique in Gibbon and used by more than one user, then the option to reset passwords by email will not be available for that users, for security reasons (otherwise it would reset multiple paswords at the same time).

It looks like you’ve shared a screenshot of front-end browser errors. If you’d like to check your error log, be sure to check the PHP errors on the server.

3

Boa tarde,
Esta ocorrendo o erro em todos os e-mail dos usuários do sistema.

segue abaixo o erro :
error.log <==

[Tue Sep 24 15:40:47.419692 2024] [proxy_fcgi:error] [pid 1728104] [client 172.22.26.221:59051] AH01071: Got error ‘PHP message: Warning: Undefined variable $templates in /var/www/html/espsc.com/sigasresidencia.com/modules/Help Desk/issues_discussView.php on line 282’, referer: https://sigasresidenciasemsaude.espsc.saude.sc.gov.br/index.php?q=%2Fmodules%2FHelp+Desk%2Fissues_view.php
[Tue Sep 24 15:53:29.978138 2024] [proxy_fcgi:error] [pid 1728397] [client 172.22.26.221:59268] AH01071: Got error ‘PHP message: Warning: Undefined variable $templates in /var/www/html/espsc.com/sigasresidencia.com/modules/Help Desk/issues_discussView.php on line 282’, referer: https://sigasresidenciasemsaude.espsc.saude.sc.gov.br/index.php?q=%2Fmodules%2FHelp+Desk%2Fissues_view.php
[Tue Sep 24 15:54:42.856859 2024] [proxy_fcgi:error] [pid 1726820] [client 172.22.26.221:59316] AH01071: Got error ‘PHP message: Warning: Undefined variable $templates in /var/www/html/espsc.com/sigasresidencia.com/modules/Help Desk/issues_discussView.php on line 282’, referer: https://sigasresidenciasemsaude.espsc.saude.sc.gov.br/index.php?q=%2Fmodules%2FHelp+Desk%2Fissues_view.php
[Tue Sep 24 15:59:54.485270 2024] [proxy_fcgi:error] [pid 1728521] [client 172.22.24.36:55916] AH01071: Got error ‘PHP message: Warning: Undefined variable $templates in /var/www/html/espsc.com/sigasresidencia.com/modules/Help Desk/issues_discussView.php on line 282’, referer: https://sigasresidenciasemsaude.espsc.saude.sc.gov.br/index.php?q=%2Fmodules%2FHelp+Desk%2Fissues_view.php
[Tue Sep 24 16:04:22.943327 2024] [proxy_fcgi:error] [pid 1728389] [client 172.22.24.36:56062] AH01071: Got error ‘PHP message: PHP Warning: Undefined variable $absoluteURL in /var/www/html/espsc.com/sigasresidencia.com/modules/Help Desk/issues_acceptProcess.php on line 74’, referer: https://sigasresidenciasemsaude.espsc.saude.sc.gov.br/index.php?q=%2Fmodules%2FHelp+Desk%2Fissues_discussView.php&issueID=000000002928
[Tue Sep 24 16:11:50.241886 2024] [proxy_fcgi:error] [pid 1729126] [client 172.22.24.36:56288] AH01071: Got error ‘PHP message: Warning: Undefined variable $templates in /var/www/html/espsc.com/sigasresidencia.com/modules/Help Desk/issues_discussView.php on line 282’, referer: https://sigasresidenciasemsaude.espsc.saude.sc.gov.br/index.php?q=%2Fmodules%2FHelp+Desk%2Fissues_view.php
[Tue Sep 24 17:36:56.319812 2024] [autoindex:error] [pid 1730480] [client 200.19.222.46:60352] AH01276: Cannot serve directory /var/www/html/espsc.com/sigasresidencia.com/uploads/: No matching DirectoryIndex (index.html,index.cgi,index.pl,index.php,index.xhtml,index.htm) found, and server-generated directory index forbidden by Options directive
[Tue Sep 24 17:37:02.833993 2024] [autoindex:error] [pid 1728521] [client 200.19.222.46:60360] AH01276: Cannot serve directory /var/www/html/espsc.com/sigasresidencia.com/uploads/: No matching DirectoryIndex (index.html,index.cgi,index.pl,index.php,index.xhtml,index.htm) found, and server-generated directory index forbidden by Options directive
[Tue Sep 24 18:48:27.863874 2024] [autoindex:error] [pid 1731230] [client 200.19.222.46:45842] AH01276: Cannot serve directory /var/www/html/espsc.com/sigasresidencia.com/uploads/: No matching DirectoryIndex (index.html,index.cgi,index.pl,index.php,index.xhtml,index.htm) found, and server-generated directory index forbidden by Options directive
[Wed Sep 25 12:22:17.310976 2024] [proxy_fcgi:error] [pid 1746166] [client 172.22.24.36:49370] AH01071: Got error ‘PHP message: Warning: Undefined variable $templates in /var/www/html/espsc.com/sigasresidencia.com/modules/Help Desk/issues_discussView.php on line 282’, referer: https://sigasresidenciasemsaude.espsc.saude.sc.gov.br/index.php?q=%2Fmodules%2FHelp+Desk%2Fissues_view.php

==> requests.log <==

4

Hi @espsc_tecnologia The error logs you’ve shared only seem to contain warning messages about variables, which are generally aimed at developers and don’t indicate a problem in the system.

However, if all email sending form your system has stopped working, this suggests there is something happening with the mail configuration on your server. Are you using a server-based mail server like sendmail, or are you using SMTP mail? Be sure to check your SMTP settings.

One other area you could check for mail logs is in System Admin > View Logs, and filter for the “Email Send Status” title.

5

Oiee Boa tarde Sandra era isso mesmo verificar suas configurações de SMTP.
Desde já agradeço a atenção!!