Blank Screen when Pressing Accept Application

Administration
1

Hello,

When I press the button to accept an admission application I get a blank screen,

2

James, this is a PHP error of some kind, and should be stored in your server’s logs. Please can you check the log and let us know the cause of the error? Is this v12 or v13?

Ross

3

Ver 12

4

I not not see any erro on the logs

5

James, what operating system and server stack are you using, and where are you looking for the logs? Ross.

6

Hello, I use Linux with Cpanel.
This error is shown:

Warning: require(/public_html/waridischool.ac.ke/sis/lib/PHPMailer/class.phpmailer.php): failed to open stream: No such file or directory in /home/jmsperu1/public_html/waridischool.ac.ke/sis/modules/Students/applicationForm_manage_accept.php on line 24

Fatal error: require(): Failed opening required ‘/public_html/waridischool.ac.ke/sis/lib/PHPMailer/class.phpmailer.php’ (include_path=‘:/usr/local/php56/lib/php’) in /home/jmsperu1/public_html/waridischool.ac.ke/sis/modules/Students/applicationForm_manage_accept.php on line 24

Log"

82.145.220.173 - - [05/Jan/2017:09:00:40 -0500] “GET /index.php/feed/ HTTP/1.1” 200 7189 “-” “Mozilla/4.0 (Windows 98; US) Opera 12.16 [en]”
197.232.36.100 - - [05/Jan/2017:09:00:47 -0500] “GET /sis/index_notification_ajax.php HTTP/1.1” 200 267 “http://waridischool.ac.ke/sis/index.php?q=/modules/Students/applicationForm_manage_accept.php&gibbonApplicationFormID=000000000070&gibbonSchoolYearID=022&search=” “Mozilla/5.0 (Windows NT 6.1; rv:50.0) Gecko/20100101 Firefox/50.0”
197.232.36.100 - - [05/Jan/2017:09:00:57 -0500] “GET /sis/index_notification_ajax.php HTTP/1.1” 200 267 “http://waridischool.ac.ke/sis/index.php?q=/modules/Students/applicationForm_manage_accept.php&gibbonApplicationFormID=000000000070&gibbonSchoolYearID=022&search=” “Mozilla/5.0 (Windows NT 6.1; rv:50.0) Gecko/20100101 Firefox/50.0”
197.232.36.100 - - [05/Jan/2017:09:01:07 -0500] “GET /sis/index_notification_ajax.php HTTP/1.1” 200 267 “http://waridischool.ac.ke/sis/index.php?q=/modules/Students/applicationForm_manage_accept.php&gibbonApplicationFormID=000000000070&gibbonSchoolYearID=022&search=” “Mozilla/5.0 (Windows NT 6.1; rv:50.0) Gecko/20100101 Firefox/50.0”
197.232.36.100 - - [05/Jan/2017:09:01:17 -0500] “GET /sis/index_notification_ajax.php HTTP/1.1” 200 267 “http://waridischool.ac.ke/sis/index.php?q=/modules/Students/applicationForm_manage_accept.php&gibbonApplicationFormID=000000000070&gibbonSchoolYearID=022&search=” “Mozilla/5.0 (Windows NT 6.1; rv:50.0) Gecko/20100101 Firefox/50.0”
197.232.36.100 - - [05/Jan/2017:09:01:27 -0500] “GET /sis/index_notification_ajax.php HTTP/1.1” 200 267 “http://waridischool.ac.ke/sis/index.php?q=/modules/Students/applicationForm_manage_accept.php&gibbonApplicationFormID=000000000070&gibbonSchoolYearID=022&search=” “Mozilla/5.0 (Windows NT 6.1; rv:50.0) Gecko/20100101 Firefox/50.0”
197.232.36.100 - - [05/Jan/2017:09:01:37 -0500] “GET /sis/index_notification_ajax.php HTTP/1.1” 200 267 “http://waridischool.ac.ke/sis/index.php?q=/modules/Students/applicationForm_manage_accept.php&gibbonApplicationFormID=000000000070&gibbonSchoolYearID=022&search=” “Mozilla/5.0 (Windows NT 6.1; rv:50.0) Gecko/20100101 Firefox/50.0”
197.232.36.100 - - [05/Jan/2017:09:01:47 -0500] “GET /sis/index_notification_ajax.php HTTP/1.1” 200 267 “http://waridischool.ac.ke/sis/index.php?q=/modules/Students/applicationForm_manage_accept.php&gibbonApplicationFormID=000000000070&gibbonSchoolYearID=022&search=” “Mozilla/5.0 (Windows NT 6.1; rv:50.0) Gecko/20100101 Firefox/50.0”
197.232.36.100 - - [05/Jan/2017:09:01:57 -0500] “GET /sis/index_notification_ajax.php HTTP/1.1” 200 267 “http://waridischool.ac.ke/sis/index.php?q=/modules/Students/applicationForm_manage_accept.php&gibbonApplicationFormID=000000000070&gibbonSchoolYearID=022&search=” “Mozilla/5.0 (Windows NT 6.1; rv:50.0) Gecko/20100101 Firefox/50.0”
197.232.36.100 - - [05/Jan/2017:09:02:07 -0500] “GET /sis/index_notification_ajax.php HTTP/1.1” 200 267 “http://waridischool.ac.ke/sis/index.php?q=/modules/Students/applicationForm_manage_accept.php&gibbonApplicationFormID=000000000070&gibbonSchoolYearID=022&search=” “Mozilla/5.0 (Windows NT 6.1; rv:50.0) Gecko/20100101 Firefox/50.0”
197.232.36.100 - - [05/Jan/2017:09:02:17 -0500] “GET /sis/index_notification_ajax.php HTTP/1.1” 200 267 “http://waridischool.ac.ke/sis/index.php?q=/modules/Students/applicationForm_manage_accept.php&gibbonApplicationFormID=000000000070&gibbonSchoolYearID=022&search=” “Mozilla/5.0 (Windows NT 6.1; rv:50.0) Gecko/20100101 Firefox/50.0”
197.232.36.100 - - [05/Jan/2017:09:02:27 -0500] “GET /sis/index_notification_ajax.php HTTP/1.1” 200 267 “http://waridischool.ac.ke/sis/index.php?q=/modules/Students/applicationForm_manage_accept.php&gibbonApplicationFormID=000000000070&gibbonSchoolYearID=022&search=” “Mozilla/5.0 (Windows NT 6.1; rv:50.0) Gecko/20100101 Firefox/50.0”
197.232.36.100 - - [05/Jan/2017:09:02:37 -0500] “GET /sis/index_notification_ajax.php HTTP/1.1” 200 267 “http://waridischool.ac.ke/sis/index.php?q=/modules/Students/applicationForm_manage_accept.php&gibbonApplicationFormID=000000000070&gibbonSchoolYearID=022&search=” “Mozilla/5.0 (Windows NT 6.1; rv:50.0) Gecko/20100101 Firefox/50.0”
197.232.36.100 - - [05/Jan/2017:09:02:47 -0500] “GET /sis/index_notification_ajax.php HTTP/1.1” 200 267

7

James,

This looks like the access log, not the error log. You may need to speak to your host to gain access to the error log, which is much more informative.

Ross.