Welcome email not sending.

Setting up my first dummy user and the welcome email has not sent to either the parent or pupil. Looking at the system settings for SMTP these are correct. Any ideas on how to resolve. Thank you for your time in advance.

Hi David,

It may help to test your email SMTP to ensure that it’s working, which will narrow down if it’s a problem with the email settings or with the script that sends the emails. If you go to the Messenger module you can send a message via email to yourself to test and ensure that part is working. Then, should the email not send properly you could check your server’s PHP error logs to see if there’s an indication of why the email didn’t send.