# Upload directory not created and required documents not uploaded

**URL:** <https://ask.gibbonedu.org/t/upload-directory-not-created-and-required-documents-not-uploaded/3990>\
**Category:** Developers\
**Created:** [February 15, 2023, 12:31pm UTC](https://ask.gibbonedu.org/t/upload-directory-not-created-and-required-documents-not-uploaded/3990 "2023-02-15T12:31:34Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![mfonnix](https://ask.gibbonedu.org/letter_avatar_proxy/v4/letter/m/f6c823/32.png) [@mfonnix](https://ask.gibbonedu.org/u/mfonnix)\
**Post date:** [February 15, 2023, 12:31pm UTC](https://ask.gibbonedu.org/t/upload-directory-not-created-and-required-documents-not-uploaded/3990/1 "2023-02-15T12:31:34Z")

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We have opened staff applications.  
When application is submitted, file path is saved in the database but the directory is not created in the uploads folder, and no file is uploaded

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**Author:** ![sandra](https://ask.gibbonedu.org/user_avatar/ask.gibbonedu.org/sandra/32/5_2.png) [@sandra](https://ask.gibbonedu.org/u/sandra)\
**Post date:** [February 16, 2023, 2:43am UTC](https://ask.gibbonedu.org/t/upload-directory-not-created-and-required-documents-not-uploaded/3990/2 "2023-02-16T02:43:19Z")

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Hi mfonnix, it sounds like your system may not have write permission to the directory where Gibbon is installed. Can you check in System Admin \> System Check to see if there are any red Xs? Generally, the web root user for your server will need to have write permission of the Gibbon directory (via chmod), either by being set as the owner (via the chown command) or by being added to a group that has write-permissions of the files (via chgrp).

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**Author:** ![mfonnix](https://ask.gibbonedu.org/letter_avatar_proxy/v4/letter/m/f6c823/32.png) [@mfonnix](https://ask.gibbonedu.org/u/mfonnix)\
**Post date:** [February 16, 2023, 11:18am UTC](https://ask.gibbonedu.org/t/upload-directory-not-created-and-required-documents-not-uploaded/3990/3 "2023-02-16T11:18:16Z")

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> Hi mfonnix, it sounds like your system may not have write permission to the directory where Gibbon is installed. Can you check in System Admin \> System Check to see if there are any red Xs? Generally, the web root user for your server will need to have write permission of the Gibbon directory (via chmod), either by being set as the owner (via the chown command) or by being added to a group that has write-permissions of the files (via chgrp).

Thank you @ross for your quick response.  
I am experiencing this problem on cpanel and the permission on the directory is 0777 which should permit write

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**Author:** ![sandra](https://ask.gibbonedu.org/user_avatar/ask.gibbonedu.org/sandra/32/5_2.png) [@sandra](https://ask.gibbonedu.org/u/sandra)\
**Post date:** [February 20, 2023, 6:17am UTC](https://ask.gibbonedu.org/t/upload-directory-not-created-and-required-documents-not-uploaded/3990/4 "2023-02-20T06:17:59Z")

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Hi mfonnix, the permission is relative to the ownership of the file, so be sure the system has ownership or group access to the file as well.