We are using the latest version of Gibbon on Godaddy Shared hosting and also tested on Hostinger. Everything is working smoothly except reports modules.as
1- When we duplicate an asset from already available templates and edit it, all the indentation of twig is removed and all the code starts from beginning of lines instead of indented code.
2- Also when we edit the code, save it and preview it , it shows blank screen popup instead of preview. when we use it in reports it also does not work.
as this is the time we need the reports module badly but its the issue due to which we are struck.
Shared hosting has PHP versions 7.3, 7.4, 8.0, 8.1 and MySQL 5.7 only. (I tried all combinations)
On Localhost LAMP or XAMP no such issue is found but on live production site this is the big hurdle for me.
I also tried different file permissions for uploads folder but all in vein there is no issue in server.
Please look into the matter or give us some way out.
Hi Ghulam, this does sound frustrating, and it sounds like you’ve tried many of the troubleshooting steps we’d recommend. At this point, if you’re able to send login access to support@gibbonedu.org, then I can try to login and have a look. It certainly sounds like there is something strange going on, perhaps a security setting in the shared hosting that is blocking a certain type of file.
Respected @ross ,
I have sent you Access/Login Information of Gibbon and also Shared Hosting via email on support@gibbonedu.org so you can better understand the issue and resolve it for wider community.
Hi Ghulam, I haven’t seen any emails to support recently from you, are you able to double-check and perhaps send again? It should be support@gibbonedu.org
@admin Have you noticed any emails from Ghulam recently? Maybe I missed it.
Hi @ross ,
Finally I have spotted the issue. This issue was not in Gibbon and also not in shared hosting server rather the issue was cloud flare. When the site is registered with cloudflare the reports module templates behave inconsistently and after I removed my site from cloudflare it worked as intended
Hi Ghulam, great to hear you found a solution! Thanks for sharing it here, hopefully if anyone runs into anything similar in the future this thread can help them solve the problem.