# fresh installation error in the beginning

**URL:** <https://ask.gibbonedu.org/t/fresh-installation-error-in-the-beginning/3586>\
**Category:** Installation\
**Created:** [June 23, 2022, 8:06am UTC](https://ask.gibbonedu.org/t/fresh-installation-error-in-the-beginning/3586 "2022-06-23T08:06:25Z")\
**Posts on this page:** 7\
**Page:** 1

<div class="post-metadata">

**Author:** ![raflessusandi](https://ask.gibbonedu.org/letter_avatar_proxy/v4/letter/r/ee7513/32.png) [@raflessusandi](https://ask.gibbonedu.org/u/raflessusandi)\
**Post date:** [June 23, 2022, 8:06am UTC](https://ask.gibbonedu.org/t/fresh-installation-error-in-the-beginning/3586/1 "2022-06-23T08:06:25Z")

</div>

bismillah  
Hi,  
i am a newbie in gibbon. i have download v 24 and upload to my local mac server. but when i access [http://localhost](http://localhost) browser show error

```
`Something has gone wrong: the Gibbons have escaped!

An error has occurred. This could mean a number of different things, but generally indicates`
```

at first i thought its my server, after that i upload to my dev server on remote server and i try to access the link but the error still there. so i thought its the code. so i download v23.0.0 and reupload to my remote server. but the result is the same.
Oh no! Something has gone wrong: the Gibbons have escaped! An error has occurred. This could mean a number of different things, but generally indicates that you have a misspelt address, or are trying to access a page that you are not permitted to access. If you cannot solve this problem by retyping the address, or through other means, please contact your system administrator.
please advice me. what must i do.
tyvm
```

---

<div class="post-metadata">

**Author:** ![raflessusandi](https://ask.gibbonedu.org/letter_avatar_proxy/v4/letter/r/ee7513/32.png) [@raflessusandi](https://ask.gibbonedu.org/u/raflessusandi)\
**Post date:** [June 23, 2022, 8:25am UTC](https://ask.gibbonedu.org/t/fresh-installation-error-in-the-beginning/3586/2 "2022-06-23T08:25:40Z")

</div>

in php error log i found this

PHP Fatal error: Uncaught RuntimeException: Unable to create the cache directory (/var/www/html/uploads/cache/36). in /var/www/html/vendor/twig/twig/src/Cache/FilesystemCache.php:53\ Stack trace:\ #0 /var/www/html/vendor/twig/twig/src/Environment.php(349): Twig\\\\Cache\\\\FilesystemCache-\>write()\ #1 /var/www/html/vendor/twig/twig/src/Environment.php(309): Twig\\\\Environment-\>loadTemplate()\ #2 /var/www/html/vendor/twig/twig/src/Environment.php(277): Twig\\\\Environment-\>load()\ #3 /var/www/html/src/View/View.php(120): Twig\\\\Environment-\>render()\ #4 /var/www/html/src/View/Page.php(486): Gibbon\\\\View\\\\View-\>render()\ #5 /var/www/html/installer/install.php(214): Gibbon\\\\View\\\\Page-\>render()\ #6 {main}\ thrown in /var/www/html/vendor/twig/twig/src/Cache/FilesystemCache.php on line 53

---

<div class="post-metadata">

**Author:** ![ross](https://ask.gibbonedu.org/user_avatar/ask.gibbonedu.org/ross/32/8_2.png) [@ross](https://ask.gibbonedu.org/u/ross)\
**Post date:** [June 23, 2022, 8:55am UTC](https://ask.gibbonedu.org/t/fresh-installation-error-in-the-beginning/3586/3 "2022-06-23T08:55:31Z")

</div>

Hello, well done on checking the PHP log! Because the web server cannot create a sub-folder within /uploads/cache, it is unable to properly generate the pages it is being requested to.

This will be a file permission error, most likely on /uploads/cache. What kind of server are you on, and do you have the ability to adjust file permissions?

Cheers,

Ross

---

<div class="post-metadata">

**Author:** ![raflessusandi](https://ask.gibbonedu.org/letter_avatar_proxy/v4/letter/r/ee7513/32.png) [@raflessusandi](https://ask.gibbonedu.org/u/raflessusandi)\
**Post date:** [June 24, 2022, 12:40am UTC](https://ask.gibbonedu.org/t/fresh-installation-error-in-the-beginning/3586/4 "2022-06-24T00:40:49Z")

</div>

ok. done, my mistake. i change owner of homebase dir to another user. tyvm for your advice.

---

<div class="post-metadata">

**Author:** ![jgalarza](https://ask.gibbonedu.org/letter_avatar_proxy/v4/letter/j/8dc957/32.png) [@jgalarza](https://ask.gibbonedu.org/u/jgalarza)\
**Post date:** [June 30, 2022, 6:58am UTC](https://ask.gibbonedu.org/t/fresh-installation-error-in-the-beginning/3586/5 "2022-06-30T06:58:19Z")

</div>

I’ve been having errors also. I was able to fix one but now I’m not sure what can be the reason. This is what my log shows,

[30-Jun-2022 06:47:06 UTC] Installer: Step 1: assigning random guid: ‘gn0kfr97-ieor-noby-6xb-uvqeo54nx8o’  
[30-Jun-2022 06:47:58 UTC] Installer: Step 1: Using guid from $\_COOKIE: ‘pox4frbzx-3zed-7sg9-vqfm-ti2ttqdz63g’  
[30-Jun-2022 06:47:58 UTC] Forbidden:  
#0 /home/zbrzwqzl/public\_html/sms/src/Install/Http/InstallController.php(323): Gibbon\Install\Http\onceService-\>verify(‘4169bc37d9’, ‘install:locale’)  
#1 /home/zbrzwqzl/public\_html/sms/installer/install.php(101): Gibbon\Install\Http\InstallController-\>handleStepOneSubmit(Object(Gibbon\Session\Session), Array)  
#2 {main}

---

<div class="post-metadata">

**Author:** ![sandra](https://ask.gibbonedu.org/user_avatar/ask.gibbonedu.org/sandra/32/5_2.png) [@sandra](https://ask.gibbonedu.org/u/sandra)\
**Post date:** [June 30, 2022, 7:10am UTC](https://ask.gibbonedu.org/t/fresh-installation-error-in-the-beginning/3586/6 "2022-06-30T07:10:41Z")

</div>

Hi jgalarza, be sure to check your file permissions, a Forbidden error sounds like your server might not have access to the files it needs.

---

<div class="post-metadata">

**Author:** ![jgalarza](https://ask.gibbonedu.org/letter_avatar_proxy/v4/letter/j/8dc957/32.png) [@jgalarza](https://ask.gibbonedu.org/u/jgalarza)\
**Post date:** [June 30, 2022, 8:07am UTC](https://ask.gibbonedu.org/t/fresh-installation-error-in-the-beginning/3586/7 "2022-06-30T08:07:46Z")

</div>

I tried on another computer and it is working. I guess is a problem with the computer that has been blocked. Thank you for your advice.