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The Reply To option will only show for users who have permission to send from either their personal email or the organization email. This is generally administrators or other users who have the New Message_fromSchool permission in User Admin > Manage Permissions. This exists as a specific permission so that you can control who is able to email on behalf of the whole school, otherwise the Reply To will default to the email of the user sending the message.
Hope this helps!
Hi Jake, hello from Hong Kong as well! welcome to the Gibbon community.
I wonder if your server may not support background processing, we haven't come up with the best way to detect this yet, but things like Messenger start a script in the background to send messages, so that the user doesn't have to wait (which used to be a very long wait, depending on the number of users). If you go into System Admin > System Settings and turn Background Processing off, then try and send your message again, it may work. While you're in System Admin, you can check the System Logs for background processing logs, and if it says "running" or "error" then this may help indicate the issue. Be sure to also double-check that your server is setup to send mail.
Thanks Glenn, awesome to hear! Gibbon is certainly a labour of love, so it's amazing to see the community embracing and supporting it. We're always slowly working away on improvements and refactoring, but every once in a while there's a nice leap forward in functionality, so it's great to hear your positive feedback about the recent changes : )
One of the steps the dry run won't be able to detect is the uniqueness of values within the import itself. It can compare it to existing records, but in the live run as records are added it may generate an error if there is something within the spreadsheet that is not unique, such as usernames or student IDs. As Ross has recommended, trying with just one row as test may help.