GlennS

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GlennS
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Starling
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Glenn

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  • Since I deal with two languages, English and Spanish, I have to be careful that I have the language set correctly when logging in as one of the password characters is not typed by the same key on the Spanish and English keyboard layouts. This may n…
  • To me, it looks like a trouble ticket was requested and the ticket was stored in the system. That ticket was not assigned to a person (technician) to resolve, nor does it have to be assigned. Since it is a valid ticket, it shows up with the green …
  • I also noticed that in the original question on Oct. 9, he listed his operating parameters that included "MySQL Collation: utf8mb3_general_ci." On my Gibbon version 24 system Admin->System Check section "System Requirements"…
  • That's a relief! THANKS!!!!
  • tiekubd, I have also been getting that, and still am not sure exactly why. We use a hosted server, and I think the automatic checks they do for version check for the database and apache server, PHP version, etc. cause it. I have also wondered if u…
  • I had something similar when I tried to upgrade to v24. I couldn't find anything wrong. We do not use Google, Microsoft, or other integration. After two days of troubleshooting unsuccessfully, I was in CPanel for our hosting provider and updating…
  • In the lines sent from the log file it included the following lines which I'm putting in quotes: "data ["27","026","0000000001","001",{"address":"\/modules\/Messenger\/messenger_post.php&q…
  • Jessie, I am not sure what country you live in, so your phone number format might vary if you do not live in the United States. Typically, it has an optional 1 before an area code and number like (234) 567-8901 in the U.S. Does this help? -- Glenn
  • Sandra and everyone else, I think I finally discovered the problems I was having with the uploads folder permissions. At certain settings, it also gave security warnings about the uploads folder being writable, pictures not being displayed when the…
  • Thanks, Ross. I'll give it a try next week when I have some spare time. THANKS!
  • For at least a week I have suspected some of our potential security problems is that the Apache server account doesn't run as www-data and is therefore requiring permissions for everyone. I'm checking with our data hosting company to confirm that s…
  • Sandra, I also have similar problems with permissions on the upload folder and its contents. Previous to v.23, everything worked including students' photos. After the upgrade, there was a warning on the system check page that the upload folder per…
  • Sandra, that makes sense. It is a small work-around for us, but certainly not anything crucial. Thanks for your huge part in Gibbon!
  • For those of us in the United States, the Area Codes are three digits, followed by the phone number. For example, (910) 891-4111 if written in the traditional style. In this example, 910 is the area code, and the phone number is 891-4111. (There a…
  • I have just installed the upgraded modules Data Admin 1.6.00 and Free Learning 5.18.05. I think the Data Admin upgrade solved most of the problems with Gibbon v.23. THANKS FOR THE QUICK HELP during your Chinese New Year holidays! I'll let you kno…
  • I also had trouble with pictures that were already in the system after the upgrade to v23. It is possible the problem started after changing folder permissions in response to a security notification that appeared after the upgrade. Did you modify …
  • I have been trying to get a handle on that same problem before reporting it. I wondered if the hosting service upgrades during the times I was using v22.01 may have affected it. After doing the upgrade to v23 everything appeared to be OK. Then I …
  • I did actually wait until an updated module could be released and installed. Even the later version didn't undo the problem of the previous version of the modules partially installing. Most errors shown were constraint and duplicate entry violatio…
  • Ross and Sandra, I had a similar problem with the upgrade from v21 to v22 shortly after v22 was released. The only problem was with the modules Free Learning and Trip Planner. They did not upgrade correctly. After trying the module upgrade again…
  • Thank you very much for the fix. I just applied it and it appears to work beautifully! I am also thankful and overwhelmed at the rapid repair time,
  • Thanks, Sandra, for the formatting change. This really makes the Gibbon installations in the U.S. look much better. I noticed that the phone numbers in the School Admin --> Manage Facilities still displays the phone numbers without this formatt…
  • Manut, Check the suggestions Sandra gave first, and if that doesn't help, let me suggest another possibility. I notice the line that reads "Email sent via Gibbon at GibbonEdu." Is it possible you have the settings in Gibbon for the addre…
    in Send report Comment by GlennS July 2021
  • Scott and Paul, about a year ago I had a similar situation. We tried a couple of approaches, and I'm not sure which one worked. But you might try something like Pool N and Pool S for the locations (to mean the north end of the pool and the south…
  • Thanks to Ross and Roman for the options. I'm still waiting on a finalized next year's class schedule so I can compare it to the previous year with coronavirus schedule changes. My bosses and I will have to decide that one. But thanks very much fo…
  • You are welcome. I'm glad to have helped.
  • Hello NBernier, I suspect you copied the module into the modules folder on your web site, or maybe you unzipped the file and copied the first directory. (For example, the ATL module's first directory is named module-ATL-1.5.01, which you don't copy)…
  • Thanks. That should get me on the right path.
  • Ross, our hosting service uses MariaDB version 10.0.38. Since the version numbers are so different, I searched for an equivalency list and found one on the MariaDB.org site and thought it might be helpful to others. Am I correct that all of the MyS…
  • Thanks, Ross. I restored the snapshot, updated the module with the correct version, crossed my fingers and everything worked just as expected. THANKS! (And a word to those doing any update, the snapshot feature is super easy -- and can prevent a l…
  • I definitely agree with Kevin. THANK YOU SANDRA AND ROSS FOR DOING THIS. And thanks to the others who participated as well!