Emails are not sent to new students with temporary password!

Hi everyone.

Previously, when my instructors and I were experimenting Gibbon for the first time, new students AND parents were sent an email with their temp. passwords but recently, I have noticed that the emails aren't being sent.

How do I know that my SMTP configs are correct?
Because Gibbon sends email for other features, i.e. pass changes, notifications, message wall updates, etc.

Have you checked the logs?
Yes, I have followed the procedure provided in this post: https://ask.gibbonedu.org/discussion/2314/email-not-sending-from-gibbon
but unfortunately, I am still stuck with this issue. No errors were seen.

I need help, urgently.

Regards,
Kevin

Comments

  • Hi Kevin,

    If emails are sending for other areas of the system but not here, then your mail settings may not be the culprit. In this case, password resets require a unique email address for that user. If the email address is not unique, they can still reset their password by typing their username, but not their email. There is an error message that will generally display if this is the case: "Your request failed due to incorrect, non-existent or non-unique email address or username."
  • Gosh, you're fast! Anyways, I understand where you're coming from, but I think you misunderstood my topic.

    What I was referring to, is.. students aren't getting the usual email that says the following in the screenshot:


    What can be blocking this mailing feature from doing its job?
  • What is there to do to at least troubleshoot or fix this issue as soon as possible? We had two actual students of the education institution tried to register, and it was all successful UNTIL we approved the applications and ticked the boxes to send the welcoming emails to both them and their parents, it doesn't work.

    We have Moodle integrated with Gibbon as well, and Moodle works like a charm. The moodle welcoming email sends too, so I can also confirm that the SMTP server is working very good, but something's just off about the Gibbon side of things, get what I'm saying? I need urgent help because our Directors will be reviewing this site tomorrow, and I don't wanna look like a douche when presenting. Thanks!
  • Hi Kevin,
    With your SMTP account, are the emails showing up in the outbox, drafts, or sent folders at all, or can you see it in any logs? Or is it straight up just not happening?

    Additionally, have you configured the settings under Admin > User Admin > Student Management > Application Form Settings? You may need to configure the student notification and enable it in the acceptance options.


    Hopefully your presentation tomorrow goes well.
  • Hi Ashton,

    The email function is straight up not happening, and I was forced to postpone the presentation to tomorrow due to this specific issue, because the ones who I have to present to, will be looking at the SRMS from both an instructor and a student's perspective. I even checked my SMTP account and no emails are being sent - I also checked the inbox and mails seem to be coming in, but none has gone out ever since the last time I did a mock/test application with my mock student account. And I obviously can't let the Directors see this, and not get an email, right?

    This is what my current settings look like:


    But don't you think it's a bit odd that it actually worked for the FIRST two mock accounts, and afterward, it stopped working? Isn't it strange.

    Again, urgent assistance needed. I would be thankful for all the help given.

    Kevin
  • Hi @Ashton or @sandra Can you please help me out? Please! I'm a bit frustrated.
  • Hiya,
    We're all based in Hong Kong time, hence the delay in response. It's interesting that it worked for the first mock accounts but not others. Have you checked that you're not using the same emails as already existing accounts? And/or that you are providing the email?

    Also, which version of gibbon are you running, have you updated or made any changes (even minor ones) since the first two mock accounts?
  • Following Ash’s suggestions, which are good things to check first, are you able to also check email sending in another area to ensure it’s not on your server side? You can go into Messenger and send an email, and if this doesn’t go through as well, then perhaps something has changed in your server settings or mail config.

    When you accept the application, is it going through successfully, even though the email doesn’t send? Or is the application acceptance failing as well?
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