I have been locked out for incorrect password reasons, and Gibbon is not sending me a reset link, what happens now?


  • Hi John,

    You can go into your database and locate your record in gibbonPerson. Set an MD5 hashed password string into the password field, and then sent passwordStrong and passwordStrongSalt to blank. I can share some SQL to help do this if you need.

    Another option is to work out why those emails are not sending. Your server's error logs would be a good place to start the search.

    Good luck!

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